Statements (38)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software
|
| gptkbp:acquiredBy |
gptkb:Genesys
|
| gptkbp:acquisitionYear |
2016
|
| gptkbp:category |
gptkb:software
customer service contact center software |
| gptkbp:deployment |
gptkb:cloud_service
on-premises |
| gptkbp:developedBy |
gptkb:Interactive_Intelligence
gptkb:Genesys |
| gptkbp:firstReleased |
1997
|
| gptkbp:formerName |
gptkb:CIC
Customer Interaction Center |
| https://www.w3.org/2000/01/rdf-schema#label |
PureConnect
|
| gptkbp:integratesWith |
gptkb:Microsoft_Dynamics
gptkb:Microsoft_Teams gptkb:SAP gptkb:Salesforce gptkb:Oracle CRM systems |
| gptkbp:license |
proprietary
|
| gptkbp:parentCompany |
gptkb:Genesys
|
| gptkbp:platform |
gptkb:Windows
|
| gptkbp:primaryUse |
audio recordings
analytics reporting IVR call routing workforce optimization omnichannel customer engagement |
| gptkbp:supports |
gptkb:media
voice chat SMS |
| gptkbp:website |
https://www.genesys.com/pureconnect
|
| gptkbp:bfsParent |
gptkb:Genesys
|
| gptkbp:bfsLayer |
6
|