Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:category |
customer engagement software
decision management software real-time decisioning platform |
| gptkbp:cloudBased |
gptkb:Pega_Cloud
on-premises private cloud |
| gptkbp:developedBy |
gptkb:Pegasystems
|
| gptkbp:features |
real-time analytics
omnichannel engagement AI and machine learning adaptive analytics contextual decisioning customer journey visualization customer profile unification next-best-action designer real-time event processing self-learning models |
| gptkbp:firstReleased |
2017
|
| https://www.w3.org/2000/01/rdf-schema#label |
Pega Customer Decision Hub
|
| gptkbp:industry |
gptkb:government
gptkb:insurance banking healthcare retail telecommunications |
| gptkbp:integratesWith |
gptkb:Pega_Platform
call centers APIs CRM systems data warehouses third-party data sources branch locations customer data platforms marketing automation tools web and mobile channels |
| gptkbp:license |
proprietary
|
| gptkbp:officialWebsite |
https://www.pega.com/products/customer-decision-hub
|
| gptkbp:targetUser |
enterprises
customer service teams marketing teams |
| gptkbp:usedFor |
marketing automation
AI-powered decisioning customer journey orchestration customer retention cross-sell and upsell next-best-action recommendations real-time customer engagement |
| gptkbp:bfsParent |
gptkb:Pega_Marketing
|
| gptkbp:bfsLayer |
6
|