Net Promoter Score (NPS) tools
GPTKB entity
Properties (47)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Byzantine_Emperor
|
| gptkbp:aimsTo |
brand loyalty
|
| gptkbp:associated_with |
customer advocacy
|
| gptkbp:automated |
software solutions
|
| gptkbp:basedOn |
a single question survey
|
| gptkbp:driveType |
word-of-mouth marketing
|
| gptkbp:enables |
benchmarking against competitors
|
| gptkbp:facilitates |
customer segmentation
|
| https://www.w3.org/2000/01/rdf-schema#label |
Net Promoter Score (NPS) tools
|
| gptkbp:includes |
surveys
|
| gptkbp:influence |
business strategy
|
| gptkbp:influenced |
customer experience
|
| gptkbp:introduced |
areas for improvement
|
| gptkbp:is_a_tool_for |
business growth
|
| gptkbp:is_characterized_by |
gptkb:Fred_Reichheld
|
| gptkbp:is_integrated_with |
CRM_systems
|
| gptkbp:is_part_of |
customer experience management
|
| gptkbp:is_popular_among |
businesses
|
| gptkbp:is_studied_in |
customer feedback
|
| gptkbp:is_used_in |
product teams
various industries marketing teams customer journey mapping customer service teams Customer Satisfaction Score (CSAT) business literature drive customer engagement quarterly business reviews evaluate marketing effectiveness B2B environments assess product-market fit track employee satisfaction B2C_environments |
| gptkbp:isUsedFor |
specific business needs
|
| gptkbp:leads |
increased customer retention
|
| gptkbp:measures |
customer willingness to recommend
|
| gptkbp:offers |
real-time reporting
|
| gptkbp:offersServices |
NPS_score
|
| gptkbp:performance |
customer-centric organizations
|
| gptkbp:provides |
actionable insights
feedback from customers |
| gptkbp:supports |
customer experience improvement
|
| gptkbp:track |
customer sentiment over time
|
| gptkbp:usedFor |
measuring customer loyalty
|
| gptkbp:visitedBy |
loyal customers
|
| gptkbp:works |
identify detractors
identify promoters |