Statements (80)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer relationship management software
|
| gptkbp:availableOn |
gptkb:cloud_service
On-premises software |
| gptkbp:category |
gptkb:software
Business software |
| gptkbp:customs |
Yes
|
| gptkbp:developedBy |
gptkb:Microsoft
|
| gptkbp:extensible |
Yes
|
| https://www.w3.org/2000/01/rdf-schema#label |
Microsoft Dynamics CRM
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Microsoft_Azure gptkb:Microsoft_Outlook gptkb:Microsoft_SharePoint gptkb:Microsoft_Power_Platform |
| gptkbp:latestReleaseVersion |
gptkb:Dynamics_365
|
| gptkbp:license |
Proprietary
|
| gptkbp:operatingSystem |
gptkb:Windows
|
| gptkbp:partOf |
gptkb:Microsoft_Dynamics
|
| gptkbp:platform |
gptkb:cloud_service
gptkb:website On-premises |
| gptkbp:releaseDate |
2003
|
| gptkbp:renamed |
gptkb:Dynamics_365_Customer_Engagement
|
| gptkbp:supports |
gptkb:REST_API
AI-driven insights Workflow automation Social engagement Dashboards Mobile access Role-based security Customer service Knowledge management Data security Custom reports Email integration Lead management Marketing automation Sales automation Business process flows Case management Contract management Reporting and analytics Data import/export Surveys Web resources Multi-currency Multi-language Data enrichment Custom workflows Opportunity management Resource scheduling Service level agreements Partner management Power BI integration Audit history Bulk email Campaign management Custom entities Customer portals Duplicate detection Field service Gamification Goal management Plug-ins Product catalog Project service automation Quotes and orders Sandbox environments Solution management Territory management |
| gptkbp:usedBy |
Businesses
|
| gptkbp:usedFor |
Customer support
Sales management Marketing management Managing customer relationships Service scheduling |
| gptkbp:website |
https://dynamics.microsoft.com/crm/
|
| gptkbp:bfsParent |
gptkb:Dynamics_365
gptkb:Dynamics_365_Sales |
| gptkbp:bfsLayer |
6
|