Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate

URI: https://gptkb.org/entity/Microsoft_Certified%3A_Dynamics_365_Customer_Service_Functional_Consultant_Associate
GPTKB entity
Statements (43)
Predicate Object
gptkbp:instance_of gptkb:Certification
gptkbp:administered_by gptkb:Microsoft
gptkbp:certification gptkb:Microsoft_Certified:_Dynamics_365_Sales_Functional_Consultant_Associate
gptkb:Microsoft_Certified:_Dynamics_365_Fundamentals
gptkbp:clinical_trial 150 minutes
gptkbp:effective_date Lifetime
No renewal required
gptkbp:exam_topics gptkb:Performance_Monitoring
English
Reporting and Analytics
Change Management
Multiple choice
Security and Compliance
Service Scheduling
Case Resolution
Customer Engagement Strategies
Troubleshooting and Support
Feedback and Improvement Processes
Deployment and Configuration
Service Level Agreements Management
Customer Insights and Analytics
Customer Service Overview
Integration with other Dynamics 365 applications
Knowledge Management Implementation
Omnichannel for Customer Service
User Adoption Strategies
User Experience and Interface Customization
gptkbp:focuses_on gptkb:Dynamics_365_Customer_Service
gptkbp:is_a_resource_for gptkb:Microsoft_Learn
Instructor-led Training
Practice Tests
gptkbp:is_tested_for MB-230
gptkbp:skills Case Management
Knowledge Management
Customer Service Management
Customer Insights
Service Level Agreements
Omnichannel Engagement
gptkbp:target_audience Functional Consultants
gptkbp:tuition 165 USD
gptkbp:bfsParent gptkb:Microsoft_certification_exams
gptkb:Microsoft_Certified:_Dynamics_365_Fundamentals
gptkbp:bfsLayer 5