Dynamics 365 Customer Service
GPTKB entity
Statements (30)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer service
|
| gptkbp:category |
CRM
SaaS |
| gptkbp:developedBy |
gptkb:Microsoft
|
| gptkbp:features |
gptkb:knowledge_representation
analytics chatbots case management omnichannel support AI-powered insights service level agreements customer self-service |
| https://www.w3.org/2000/01/rdf-schema#label |
Dynamics 365 Customer Service
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Azure gptkb:Microsoft_Outlook gptkb:Power_BI gptkb:Power_Platform |
| gptkbp:license |
subscription
|
| gptkbp:partOf |
gptkb:Microsoft_Dynamics_365
|
| gptkbp:platform |
gptkb:cloud_service
mobile web |
| gptkbp:releaseYear |
2016
|
| gptkbp:targetUser |
businesses
customer service agents customer service managers |
| gptkbp:website |
https://dynamics.microsoft.com/en-us/customer-service/
|
| gptkbp:bfsParent |
gptkb:Microsoft_Dynamics_365
|
| gptkbp:bfsLayer |
5
|