|
gptkbp:instance_of
|
gptkb:Management
|
|
gptkbp:available_in
|
Multiple Languages
|
|
gptkbp:customization_options
|
gptkb:Yes
|
|
gptkbp:developed_by
|
gptkb:Microsoft
|
|
gptkbp:enables
|
Collaboration Tools
|
|
gptkbp:features
|
gptkb:knowledge
Case Management
Service Level Agreements
Omnichannel Engagement
|
|
gptkbp:has
|
gptkb:user_interface
gptkb:Community_Support
Mobile App
API Access
Security Features
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Dynamics 365 Customer Service
|
|
gptkbp:includes
|
Chatbots
Social Media Integration
|
|
gptkbp:integrates_with
|
gptkb:Microsoft_Teams
gptkb:Power_BI
Outlook
|
|
gptkbp:is_available_in
|
gptkb:Europe
gptkb:Asia
gptkb:Australia
gptkb:Latin_America
gptkb:North_America
|
|
gptkbp:is_available_on
|
gptkb:Microsoft_Azure
Subscription Basis
|
|
gptkbp:is_compatible_with
|
Third-party Applications
|
|
gptkbp:is_designed_for
|
Customer Support Representatives
|
|
gptkbp:is_known_for
|
Customer Satisfaction
|
|
gptkbp:is_part_of
|
gptkb:Microsoft_Dynamics_365
gptkb:Dynamics_365_Suite
|
|
gptkbp:is_popular_among
|
Enterprises
|
|
gptkbp:is_scalable
|
gptkb:Yes
|
|
gptkbp:is_updated_by
|
gptkb:Yes
|
|
gptkbp:is_used_by
|
Businesses
|
|
gptkbp:is_used_for
|
Customer Engagement
|
|
gptkbp:offers
|
Customer Insights
Customizable Dashboards
Training Resources
Automated Workflows
Integration with CRM
Customer Feedback Management
|
|
gptkbp:platform
|
gptkb:cloud_computing
|
|
gptkbp:provides
|
Analytics and Reporting
Real-time Data
Customer Service Automation
Self-service Options
|
|
gptkbp:release_date
|
November 2016
|
|
gptkbp:supports
|
gptkb:mobile_devices
Remote Work
Multi-channel Support
|
|
gptkbp:target_audience
|
Customer Service Teams
|
|
gptkbp:uses
|
gptkb:Artificial_Intelligence
|
|
gptkbp:bfsParent
|
gptkb:Dynamics_365
|
|
gptkbp:bfsLayer
|
5
|