Live Agent

GPTKB entity

Statements (23)
Predicate Object
gptkbp:instanceOf gptkb:software
gptkbp:availableOn mobile
web
gptkbp:deployment cloud-based
gptkbp:developedBy gptkb:Salesforce
gptkbp:hasFeature file transfer
multi-language support
integration with CRM
chatbots
chat routing
chat transcripts
pre-chat forms
canned responses
agent monitoring
https://www.w3.org/2000/01/rdf-schema#label Live Agent
gptkbp:integratesWith gptkb:Salesforce_Service_Cloud
gptkbp:isA live chat software
gptkbp:targetUser businesses
customer service teams
gptkbp:usedFor customer support
real-time communication
gptkbp:bfsParent gptkb:Telephone_Banking
gptkbp:bfsLayer 6