Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:technology
|
| gptkbp:abbreviation |
IVR
|
| gptkbp:canAuthenticate |
callers
|
| gptkbp:canBe |
hybrid
information retrieval payment processing call routing survey collection inbound outbound |
| gptkbp:canBeCaptured |
voice messages
|
| gptkbp:canLog |
call data
|
| gptkbp:customs |
business needs
|
| gptkbp:dataCollected |
customer input
|
| gptkbp:deployment |
1970s
|
| gptkbp:enables |
self-service options
automated telephone interactions |
| gptkbp:goal |
improve customer experience
reduce human agent workload |
| gptkbp:hostedBy |
gptkb:cloud_service
hybrid on-premises |
| https://www.w3.org/2000/01/rdf-schema#label |
Interactive Voice Response
|
| gptkbp:integratesWith |
mobile applications
web services CRM systems telephony systems |
| gptkbp:provides |
appointment scheduling
technical support billing information account information survey participation order status |
| gptkbp:relatedTo |
chatbot
speech analytics automatic call distributor voice portal |
| gptkbp:requires |
database connectivity
IVR software telephony infrastructure |
| gptkbp:supportedBy |
multi-language
multi-channel |
| gptkbp:transferredTo |
calls to live agents
|
| gptkbp:usedIn |
call centers
customer service |
| gptkbp:uses |
speech recognition
text-to-speech DTMF tones |
| gptkbp:bfsParent |
gptkb:Automated_Customer_Service
gptkb:Telephone_Banking |
| gptkbp:bfsLayer |
6
|