Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
IT support function
|
| gptkbp:communicatesVia |
end users
IT support teams |
| gptkbp:followedBy |
gptkb:ITIL_guidelines
|
| gptkbp:goal |
minimize business impact of incidents
restore normal service operation |
| gptkbp:handles |
IT incidents
service requests user queries |
| https://www.w3.org/2000/01/rdf-schema#label |
IT Service Desk
|
| gptkbp:mayInclude |
in-house
outsourced |
| gptkbp:monitors |
incident resolution times
|
| gptkbp:partOf |
IT Service Management
|
| gptkbp:provides |
technical support
incident management mobile device support self-service portals email support IT asset management assistance change request logging feedback collection hardware troubleshooting incident escalation network connectivity support on-site support password reset services problem management support remote support service improvement suggestions service outage notifications service request fulfillment service restoration updates software installation support software licensing support system access requests system status updates user account management user training |
| gptkbp:reportsTo |
IT department
|
| gptkbp:tracks |
service level agreements
|
| gptkbp:uses |
gptkb:knowledge_representation
gptkb:ticket_office collaboration tools monitoring tools reporting tools communication platforms remote desktop tools |
| gptkbp:bfsParent |
gptkb:Shain_Library
|
| gptkbp:bfsLayer |
5
|