Statements (51)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:organization
service desk |
| gptkbp:canBe |
business hours
24/7 |
| gptkbp:foundIn |
gptkb:educational_institution
gptkb:government_agency corporate environment |
| gptkbp:goal |
minimize downtime
improve user productivity resolve IT issues |
| gptkbp:handles |
service requests
incidents change requests problems |
| https://www.w3.org/2000/01/rdf-schema#label |
IT Help Desk
|
| gptkbp:platform |
gptkb:ISO/IEC_20000
gptkb:COBIT gptkb:ITIL |
| gptkbp:processor |
gptkb:knowledge_representation
gptkb:ticket_office service level agreement call logging escalation procedures |
| gptkbp:providesService |
technical support
software installation incident management troubleshooting IT asset management email support hardware support network connectivity support system access requests user account management remote assistance password reset |
| gptkbp:relatedTo |
customer support
service management IT department |
| gptkbp:reportsTo |
IT manager
IT director |
| gptkbp:staffedBy |
IT analyst
IT support specialist help desk technician |
| gptkbp:uses |
gptkb:email_client
chatbot remote desktop software ticketing software knowledge management system phone system |
| gptkbp:bfsParent |
gptkb:United_States_Army_Criminal_Investigation_Command
|
| gptkbp:bfsLayer |
5
|