ITIL Continual Service Improvement
GPTKB entity
Statements (77)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:political_organization
|
| gptkbp:bfsLayer |
5
|
| gptkbp:bfsParent |
gptkb:ITIL_Practitioner
|
| gptkbp:aims_to |
improve services
|
| gptkbp:applies_to |
all IT services
|
| gptkbp:can_lead_to |
better resource management
|
| gptkbp:communication |
gptkb:report
|
| gptkbp:emphasizes |
customer satisfaction
|
| gptkbp:encourages |
innovation
|
| gptkbp:facilitates |
gptkb:ITIL_practitioners
gptkb:Company workshops tools and technologies IT service management frameworks process owners |
| gptkbp:focuses_on |
service quality
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL Continual Service Improvement
|
| gptkbp:includes |
service reviews
|
| gptkbp:involves |
stakeholder feedback
|
| gptkbp:is_aligned_with |
business objectives
|
| gptkbp:is_challenged_by |
resource constraints
|
| gptkbp:is_critical_for |
service management success
|
| gptkbp:is_documented_in |
process documentation
service improvement plans improvement plans improvement reports |
| gptkbp:is_driven_by |
business needs
|
| gptkbp:is_enhanced_by |
gptkb:collaboration
automation data analytics technology advancements feedback loops benchmarking cloud technologies |
| gptkbp:is_evaluated_by |
surveys
customer feedback key performance indicators performance assessments performance reviews audit results stakeholder surveys |
| gptkbp:is_implemented_in |
CSI register
|
| gptkbp:is_influenced_by |
industry best practices
|
| gptkbp:is_informed_by |
market trends
performance metrics customer insights |
| gptkbp:is_integrated_with |
incident management
service strategy |
| gptkbp:is_linked_to |
risk management
service operation service transition service catalog management other ITIL processes |
| gptkbp:is_part_of |
gptkb:software_framework
|
| gptkbp:is_promoted_by |
community engagement
industry leaders senior management training sessions awareness campaigns |
| gptkbp:is_reflected_in |
service level agreements
|
| gptkbp:is_supported_by |
change management
training programs business continuity planning knowledge management IT governance project management methodologies service design IT service management tools |
| gptkbp:measures |
KP Is
|
| gptkbp:promotes |
a culture of continuous improvement
|
| gptkbp:provides_information_on |
Deming Cycle
|
| gptkbp:requires |
data analysis
stakeholder engagement leadership support |
| gptkbp:supports |
organizational goals
|
| gptkbp:uses |
metrics
|
| gptkbp:utilizes |
process improvement techniques
|