Statements (75)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:server
|
| gptkbp:bfsLayer |
5
|
| gptkbp:bfsParent |
gptkb:ITIL_Strategic_Leader
|
| gptkbp:aims_to |
create value for customers
|
| gptkbp:applies_to |
all types of organizations
digital transformation |
| gptkbp:based_on |
service lifecycle
|
| gptkbp:consists_of |
gptkb:battle
engage deliver and support design and transition improve obtain/build |
| gptkbp:enables |
service management practices
|
| gptkbp:facilitates |
stakeholder engagement
|
| gptkbp:game_components |
service value system
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL 4 service value chain
|
| gptkbp:includes |
gptkb:resources
activities processes |
| gptkbp:is_a_basis_for |
service governance
service design service operation service strategy service transition |
| gptkbp:is_a_framework_for |
service integration
service orchestration continuous improvement service request management service delivery stakeholder satisfaction value realization service level management service quality management service optimization service catalog management service configuration management service continuity management service alignment service portfolio management service delivery excellence service knowledge management service performance management service relationship management service change management service incident management service asset management service availability management service capacity management service demand management service financial management service problem management service reporting. service value management |
| gptkbp:is_a_tool_for |
risk management
|
| gptkbp:is_aligned_with |
business objectives
|
| gptkbp:is_designed_to |
enhance customer experience
optimize service delivery |
| gptkbp:is_documented_in |
ITIL 4 publications
|
| gptkbp:is_enhanced_by |
automation
|
| gptkbp:is_essential_for |
service management success
|
| gptkbp:is_evaluated_by |
performance metrics
|
| gptkbp:is_influenced_by |
Agile methodologies
customer feedback Lean principles Dev Ops practices |
| gptkbp:is_part_of |
gptkb:ITIL_4_framework
|
| gptkbp:is_supported_by |
gptkb:technology
ITIL practices |
| gptkbp:is_used_in |
gptkb:financial_services_company
|
| gptkbp:is_used_to |
identify improvement opportunities
|
| gptkbp:provides |
a holistic approach
|
| gptkbp:provides_information_on |
service providers
|
| gptkbp:related_model |
service management
|
| gptkbp:supports |
value co-creation
|