Statements (61)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:software_framework
|
| gptkbp:bfsLayer |
5
|
| gptkbp:bfsParent |
gptkb:ITIL_4_Leader
gptkb:ITIL_4_Managing_Professional gptkb:ITIL_4_Strategist gptkb:ITIL_Managing_Professional gptkb:ITIL_Strategic_Leader |
| gptkbp:applies_to |
gptkb:Cloud_Computing_Service
all types of organizations on-premises services hybrid services |
| gptkbp:based_on |
customer experience
|
| gptkbp:developed_by |
gptkb:AXELOS
|
| gptkbp:emphasizes |
co-creation of value
|
| gptkbp:enhances |
organizational agility
IT service delivery |
| gptkbp:focuses_on |
service management
|
| https://www.w3.org/2000/01/rdf-schema#label |
ITIL 4 framework
|
| gptkbp:includes |
service value system
four dimensions model practices for incident management practices for problem management practices for service level management practices for change control practices for service desk practices instead of processes |
| gptkbp:introduced |
service value chain
|
| gptkbp:is_aligned_with |
gptkb:standard
|
| gptkbp:is_designed_for |
digital transformation
|
| gptkbp:is_part_of |
gptkb:financial_services_company
|
| gptkbp:is_recognized_by |
IT professionals
a global standard |
| gptkbp:is_supported_by |
training and certification programs
|
| gptkbp:is_used_by |
organizations worldwide
|
| gptkbp:is_used_for |
risk management
resource management configuration management capacity management relationship management release management service request management knowledge management continual service improvement service design service operation service transition deployment management supplier management availability management financial management for IT services service continuity management service portfolio management |
| gptkbp:promotes |
continuous improvement
|
| gptkbp:provides |
best practices
guidance for IT service management a holistic approach to service management |
| gptkbp:replaced_by |
gptkb:ITIL_v3
|
| gptkbp:social_structure |
seven guiding principles
|
| gptkbp:supports |
agile methodologies
Dev Ops practices |
| gptkbp:updates |
periodically
|