Properties (77)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:International_Standard
|
| gptkbp:aimsTo |
improve service delivery
|
| gptkbp:developedBy |
gptkb:International_Organization_for_Standardization
|
| gptkbp:encourages |
stakeholder engagement
|
| gptkbp:established |
requirements for service management
|
| gptkbp:facilitates |
better customer satisfaction
|
| gptkbp:hasPart |
gptkb:ISO/IEC_20000-3
gptkb:ISO/IEC_20000-5 gptkb:ISO/IEC_20000-1 gptkb:ISO/IEC_20000-4 gptkb:ISO/IEC_20000-2 |
| https://www.w3.org/2000/01/rdf-schema#label |
ISO 20000 Family
|
| gptkbp:includes |
service design
service operation service transition service improvement |
| gptkbp:isAccessibleBy |
organizations of all sizes
|
| gptkbp:isAssignedTo |
regulatory requirements
business objectives |
| gptkbp:isAttendedBy |
non-profit organizations
government organizations private sector organizations across various industries |
| gptkbp:isAvailableIn |
multiple languages
|
| gptkbp:isAvenueFor |
service level agreements
|
| gptkbp:isChallengedBy |
service quality
|
| gptkbp:isConsidered |
best practice framework
|
| gptkbp:isDocumentedIn |
ISO/IEC_20000_standards_documents
|
| gptkbp:isEnhancedBy |
technology advancements
|
| gptkbp:isEvaluatedBy |
performance metrics
audits third-party assessors |
| gptkbp:isInfluencedBy |
gptkb:ISO_9001
ISO/IEC 27001 COBIT |
| gptkbp:isInformedBy |
customer feedback
|
| gptkbp:isIntegratedWith |
project management methodologies
other management systems |
| gptkbp:isLinkedTo |
organizational performance
|
| gptkbp:isPartOf |
gptkb:ISO_20000_series
service management standards |
| gptkbp:isProminentIn |
IT governance discussions
|
| gptkbp:isPromotedBy |
consulting firms
industry associations |
| gptkbp:isPromotedThrough |
online resources
workshops and seminars |
| gptkbp:isRecognizedBy |
industry professionals
|
| gptkbp:isRecognizedFor |
a framework for service excellence
|
| gptkbp:isReferencedIn |
service management literature
|
| gptkbp:isRelatedTo |
ITIL
|
| gptkbp:isReviewedBy |
ISO technical committees
|
| gptkbp:isSubjectTo |
periodic reviews
|
| gptkbp:isSupportedBy |
training programs
case studies software tools ISO_community |
| gptkbp:isUpdatedBy |
gptkb:ISO/IEC_20000-1:2018
|
| gptkbp:isUsedBy |
measure service effectiveness
|
| gptkbp:isUsedFor |
certification purposes
|
| gptkbp:isUsedIn |
IT service management frameworks
|
| gptkbp:isUtilizedFor |
change management
incident management configuration management capacity management problem management release management process improvement supplier management service catalog management availability management financial management for IT services service continuity management |
| gptkbp:isVisitedBy |
international consensus
|
| gptkbp:promotes |
continuous improvement
|
| gptkbp:provides |
guidelines for service management
|
| gptkbp:relatedTo |
IT service management
|
| gptkbp:supports |
risk management
|