Properties (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:International_Standard
|
| gptkbp:aimsTo |
Service Quality
|
| gptkbp:facilitates |
Customer Satisfaction
|
| gptkbp:firstPublished |
2005
|
| https://www.w3.org/2000/01/rdf-schema#label |
ISO 20000
|
| gptkbp:includes |
Requirements_for_Service_Management
|
| gptkbp:isAccessibleBy |
Service Providers
|
| gptkbp:isAttendedBy |
Private Sector
Public Sector Certification Bodies |
| gptkbp:isBasedOn |
Best Practices
|
| gptkbp:isDividedInto |
Parts
|
| gptkbp:isDocumentedIn |
ISO_20000_Standard_Document
|
| gptkbp:isEvaluatedBy |
Internal Audits
|
| gptkbp:isLocatedIn |
gptkb:ISO_9001
|
| gptkbp:isPartOf |
gptkb:ISO_20000_Family
|
| gptkbp:isPromotedBy |
Consultants
|
| gptkbp:isPublishedIn |
gptkb:International_Organization_for_Standardization
|
| gptkbp:isRecognizedFor |
Global Market
|
| gptkbp:isReflectedIn |
2018
|
| gptkbp:isRelatedTo |
Compliance
Governance Risk Management Change Management Incident Management ITIL Service Level Management Configuration Management Service Design Capacity Management Continual Service Improvement Service Operation Service Transition Service Catalog Management Service Reporting Service Improvement Plan Service Continuity Management Supplier_Management IT_Service_Management Problem_Management Release_Management Availability_Management Financial_Management_for_IT_Services |
| gptkbp:isSetIn |
Plan-Do-Check-Act Cycle
|
| gptkbp:isSupportedBy |
Training Programs
|
| gptkbp:isUsedBy |
Organizations
|
| gptkbp:isUsedFor |
Service Delivery
|
| gptkbp:providesGuidelinesFor |
Service Management System
|
| gptkbp:requires |
Continual Improvement
|
| gptkbp:supports |
Alignment with Business Goals
|