Enterprise Service Management
GPTKB entity
Statements (54)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
management framework
|
| gptkbp:abbreviation |
gptkb:ESM
|
| gptkbp:appliesTo |
IT services
facilities management customer service HR services finance services |
| gptkbp:component |
knowledge management
asset management configuration management virtual agents workflow automation chatbots cloud-based solutions incident management change management mobile access on-premises solutions customer experience management reporting and analytics problem management service request management integration with enterprise applications hybrid solutions AI-powered service management service level management employee experience management service integration and management (SIAM) service portfolio management |
| gptkbp:enables |
performance measurement
continuous improvement self-service portals cross-departmental collaboration automation of workflows service catalog management |
| gptkbp:focusesOn |
integrating service management across enterprise functions
|
| gptkbp:goal |
improve efficiency
enhance service delivery standardize processes |
| https://www.w3.org/2000/01/rdf-schema#label |
Enterprise Service Management
|
| gptkbp:platform |
gptkb:Six_Sigma
gptkb:Lean gptkb:COBIT gptkb:ITIL |
| gptkbp:relatedTo |
Digital Transformation
IT Service Management |
| gptkbp:supports |
governance
risk management compliance |
| gptkbp:usedBy |
large enterprises
service providers public sector organizations |
| gptkbp:bfsParent |
gptkb:ESM
|
| gptkbp:bfsLayer |
7
|