ServiceNow
E59295
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
All labels observed (16)
How this entity was disambiguated
This entity first appeared as the object of triple T472321 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: ServiceNow Context triple: [Element AI, acquiredBy, ServiceNow]
-
A.
Salesforce
Salesforce is a leading cloud-based customer relationship management (CRM) company known for its suite of enterprise applications for sales, service, marketing, and analytics.
-
B.
Zoho Workplace
Zoho Workplace is an integrated suite of cloud-based productivity and collaboration apps—including email, document editing, file storage, and communication tools—designed as an alternative to platforms like Google Workspace.
-
C.
Dynamics 365 Remote Assist
Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
-
D.
AppDynamics
AppDynamics is an application performance monitoring and observability company that provides tools to track, analyze, and optimize the performance of software applications and IT infrastructure.
-
E.
Opsware
Opsware was a data center automation and IT infrastructure management software company, best known for being co-founded by Marc Andreessen and later acquired by Hewlett-Packard.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: ServiceNow Target entity description: ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
A.
Salesforce
Salesforce is a leading cloud-based customer relationship management (CRM) company known for its suite of enterprise applications for sales, service, marketing, and analytics.
-
B.
Zoho Workplace
Zoho Workplace is an integrated suite of cloud-based productivity and collaboration apps—including email, document editing, file storage, and communication tools—designed as an alternative to platforms like Google Workspace.
-
C.
Dynamics 365 Remote Assist
Dynamics 365 Remote Assist is a mixed-reality application from Microsoft that enables remote collaboration and real-time guidance using HoloLens or mobile devices for field service and support scenarios.
-
D.
AppDynamics
AppDynamics is an application performance monitoring and observability company that provides tools to track, analyze, and optimize the performance of software applications and IT infrastructure.
-
E.
Opsware
Opsware was a data center automation and IT infrastructure management software company, best known for being co-founded by Marc Andreessen and later acquired by Hewlett-Packard.
- F. None of above. chosen
Statements (48)
| Predicate | Object |
|---|---|
| instanceOf |
cloud computing company
ⓘ
enterprise software company ⓘ public company ⓘ software company ⓘ |
| country |
United States of America
ⓘ
surface form:
United States
|
| currency |
US dollar
ⓘ
surface form:
USD
|
| deploymentModel | cloud-based ⓘ |
| formerName | Glidesoft, Inc. ⓘ |
| foundedBy | Fred Luddy ⓘ |
| foundedIn | San Diego, California, United States ⓘ |
| foundingDate | 2004 ⓘ |
| hasFeature |
integration capabilities
ⓘ
low-code development platform ⓘ mobile access ⓘ reporting and analytics ⓘ service portal ⓘ workflow engine ⓘ |
| headquartersLocation | Santa Clara, California, United States ⓘ |
| industry |
IT service management
ⓘ
cloud computing ⓘ enterprise software ⓘ workflow automation ⓘ |
| offers |
Customer Service Management
ⓘ
Governance, Risk, and Compliance solutions ⓘ HR Service Delivery ⓘ IT Business Management ⓘ IT Operations Management ⓘ IT Service Management ⓘ Now Platform ⓘ Security Operations ⓘ ServiceNow self-linksurface differs ⓘ
surface form:
ServiceNow Platform
|
| productType | software as a service ⓘ |
| specializesIn |
IT service management
ⓘ
digital workflows ⓘ enterprise workflow automation ⓘ |
| stockExchange | New York Stock Exchange ⓘ |
| supportsProcess |
asset management
ⓘ
change management ⓘ configuration management database ⓘ incident management ⓘ problem management ⓘ request fulfillment ⓘ service catalog management ⓘ |
| supportsStandard | ITIL ⓘ |
| targetCustomer |
large enterprises
ⓘ
medium-sized businesses ⓘ |
| tickerSymbol | NOW ⓘ |
| website | https://www.servicenow.com ⓘ |
How these facts were elicited
The pipeline generated the facts above by prompting gpt-5.1 with this entity's name + description and the instruction below.
Instruction
You are a knowledge base construction expert. Given a subject entity and a description of it, return factual statements that you know for the subject as a JSON list of dictionaries(triples), where keys must be "subject", "predicate" and "object". The number of facts may be very high, between 25 to 50 or more, for very popular subjects. For less popular subjects, the number of facts can be very low, like 5 or 10. # Requirements - If you don't know the subject at all, return an empty list. - If the subject is not a named entity, return an empty list. - Include at least one triple where predicate is "instanceOf". - Do not get too wordy. - Separate several objects into multiple triples with one object.
Input
Subject: ServiceNow Description of subject: ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
Referenced by (39)
Full triples — surface form annotated when it differs from this entity's canonical label.
this entity surface form:
ServiceNow Platform
this entity surface form:
ServiceNow, Inc.
subject surface form:
ServiceNow, Inc.
this entity surface form:
ServiceNow Platform
subject surface form:
ServiceNow, Inc.
this entity surface form:
ServiceNow, Inc.
this entity surface form:
ServiceNow Platform
this entity surface form:
ServiceNow IT Service Management
this entity surface form:
ServiceNow CMDB
this entity surface form:
ServiceNow Agile Development
this entity surface form:
ServiceNow Financial Management
this entity surface form:
ServiceNow platform
this entity surface form:
ServiceNow Now Platform
this entity surface form:
ServiceNow Employee Center
this entity surface form:
ServiceNow IT Service Management
this entity surface form:
ServiceNow Customer Service Management
this entity surface form:
ServiceNow App Engine
this entity surface form:
ServiceNow IntegrationHub
this entity surface form:
ServiceNow Flow Designer
this entity surface form:
ServiceNow Virtual Agent
this entity surface form:
ServiceNow Performance Analytics
this entity surface form:
ServiceNow CMDB
this entity surface form:
ServiceNow, Inc.