Triple
T12207301
| Position | Surface form | Disambiguated ID | Type / Status |
|---|---|---|---|
| Subject | Now Platform |
E290867
|
entity |
| Predicate | includesComponent |
P1393
|
FINISHED |
| Object | ServiceNow Virtual Agent |
E59295
|
NE FINISHED |
How this triple was built (2 steps)
Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.
NER
Named-entity recognition
gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: ServiceNow Virtual Agent | Statement: [Now Platform, includesComponent, ServiceNow Virtual Agent]
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: ServiceNow Virtual Agent Context triple: [Now Platform, includesComponent, ServiceNow Virtual Agent]
-
A.
ServiceNow
chosen
ServiceNow is a cloud-based software company best known for its enterprise workflow and IT service management platform that helps organizations automate and streamline business processes.
-
B.
Power Virtual Agents
Power Virtual Agents is a Microsoft low-code platform service for building and deploying AI-powered chatbots that can interact with users across websites, apps, and messaging channels.
-
C.
Zoho Desk
Zoho Desk is a cloud-based customer service and help desk software platform designed to help businesses manage and streamline their support operations across multiple channels.
-
D.
AquaLogic Service Manager
AquaLogic Service Manager is a BEA Systems product that provides governance, security, and management capabilities for SOA-based web services and service-oriented applications.
-
E.
Amazon Connect
Amazon Connect is a cloud-based contact center service that enables businesses to set up and manage scalable customer support and call center operations using Amazon Web Services infrastructure.
- F. None of above.
- G. Unsure - the case is ambiguous/there is not enough information to decide.
Provenance (3 batches)
The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.
| Step | Stage | Batch ID | Status | When |
|---|---|---|---|---|
| creating | Elicitation | batch_69d6ab65923081909acfc61b7a612233 |
completed | April 8, 2026, 7:24 p.m. |
| NER | Named-entity recognition | batch_69d91c7d8f5c8190a46e9caa2a920fa9 |
completed | April 10, 2026, 3:51 p.m. |
| NED1 | Entity disambiguation (via context triple) | batch_69f60a9ae3d48190a220ccd37ce8d3e7 |
completed | May 2, 2026, 2:30 p.m. |
Created at: April 8, 2026, 9:51 p.m.