Statements (20)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:person
|
| gptkbp:awardReceived |
gptkb:Charles_Coolidge_Parlin_Marketing_Research_Award
gptkb:Paul_D._Converse_Award |
| gptkbp:birthPlace |
gptkb:Sweden
|
| gptkbp:education |
gptkb:Lund_University
gptkb:Stockholm_School_of_Economics |
| gptkbp:employer |
gptkb:University_of_Michigan
|
| gptkbp:field |
business administration
customer satisfaction |
| gptkbp:founder |
gptkb:American_Customer_Satisfaction_Index
CFI Group Fornell Satisfaction Index |
| https://www.w3.org/2000/01/rdf-schema#label |
Claes Fornell
|
| gptkbp:nationality |
Swedish
|
| gptkbp:notableWork |
gptkb:American_Customer_Satisfaction_Index
|
| gptkbp:occupation |
gptkb:academic
business theorist |
| gptkbp:position |
Professor Emeritus
|
| gptkbp:bfsParent |
gptkb:ACSI
|
| gptkbp:bfsLayer |
7
|