Cisco Contact Center Solutions
GPTKB entity
Properties (63)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:enables |
Remote work capabilities
|
| gptkbp:enhances |
Customer experience
|
| gptkbp:features |
Real-time analytics
Customizable dashboards Automated workflows Customer segmentation tools Integration with analytics platforms Workforce optimization Call back options Intelligent call routing Predictive dialing |
| https://www.w3.org/2000/01/rdf-schema#label |
Cisco Contact Center Solutions
|
| gptkbp:includes |
gptkb:Unified_Contact_Center_Express
Chatbots Feedback loops Call recording Customer journey mapping Voice recognition technology Service level agreements Service desk capabilities Knowledge management tools Performance dashboards Unified Contact Center Enterprise |
| gptkbp:integratesWith |
gptkb:Cisco_Webex
CRM_systems |
| gptkbp:offers |
Cloud-based solutions
Consulting services On-premises solutions Training resources Integration with social media Customer feedback collection Scripting tools Flexible pricing models Performance incentives Custom reporting options |
| gptkbp:provides |
User-friendly interface
Security features Reporting tools Business continuity planning User access controls Self-service options Scalability options Disaster recovery options Customer service solutions Service level management Agent performance metrics Agent collaboration tools Agent training modules |
| gptkbp:supports |
Mobile access
Data-driven decision making Compliance with regulations Real-time monitoring Third-party applications Video calls Multilingual support Integration with e-commerce platforms Integration with marketing tools Cross-channel interactions API_access Omnichannel_communication |
| gptkbp:utilizes |
Artificial Intelligence
|