Unified Contact Center Express
GPTKB entity
Properties (48)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:developedBy |
gptkb:Cisco_Systems
|
| gptkbp:features |
Real-Time Monitoring
Interactive Voice Response (IVR) Web-Based Administration Historical Reporting Skill-Based Routing Automatic_Call_Distribution_(ACD) |
| gptkbp:hasEmployees |
Hybrid Deployment
|
| https://www.w3.org/2000/01/rdf-schema#label |
Unified Contact Center Express
|
| gptkbp:integratesWith |
gptkb:Cisco_Unified_Communications_Manager
Customer_Relationship_Management_(CRM)_Systems |
| gptkbp:isAvailableIn |
gptkb:Latin_America
gptkb:North_America gptkb:Asia-Pacific Europe Cloud Deployment On-Premises Deployment |
| gptkbp:isCompatibleWith |
Cisco IP Phones
Third-Party_Telephony_Devices |
| gptkbp:isKnownFor |
Flexibility
Ease of Use Cost-Effectiveness Integration Capabilities |
| gptkbp:isPartOf |
gptkb:Cisco_Collaboration_Portfolio
Unified Communications Solutions |
| gptkbp:isSuitableFor |
1000 Agents
2000 Agents 5000 Agents |
| gptkbp:isUsedBy |
Small to Medium Enterprises
|
| gptkbp:isUsedIn |
Help Desks
Contact_Centers Customer_Service_Departments |
| gptkbp:officialLanguage |
gptkb:Spanish
English French German |
| gptkbp:provides |
Reporting and Analytics
Call Routing Agent_Desktop_Interface |
| gptkbp:providesSupportFor |
Customer Support
Technical Support |
| gptkbp:releasedIn |
2006
|
| gptkbp:supports |
Voice Communication
Email Communication Chat Communication |
| gptkbp:training |
Online Training
On-Site Training |