CIC (Customer Interaction Center)
GPTKB entity
Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:acquiredBy |
gptkb:Genesys
|
| gptkbp:deployment |
gptkb:cloud_service
on-premises |
| gptkbp:developedBy |
gptkb:Interactive_Intelligence
gptkb:Genesys |
| gptkbp:feature |
call recording
reporting and analytics CRM integration IVR workforce management automatic call distribution multi-channel routing |
| gptkbp:hasChannel |
gptkb:media
voice chat SMS |
| https://www.w3.org/2000/01/rdf-schema#label |
CIC (Customer Interaction Center)
|
| gptkbp:operatingSystem |
gptkb:Windows_Server
|
| gptkbp:purpose |
customer service automation
contact center management |
| gptkbp:releaseYear |
1997
|
| gptkbp:targetUser |
enterprises
contact centers |
| gptkbp:website |
https://www.genesys.com
|
| gptkbp:bfsParent |
gptkb:Interactive_Intelligence
|
| gptkbp:bfsLayer |
7
|