|
gptkbp:instance_of
|
gptkb:Community_Engagement
|
|
gptkbp:api
|
gptkb:Yes
|
|
gptkbp:competitors
|
gptkb:Zentradi
gptkb:Talkdesk
gptkb:Five9
Genesys Cloud
Cisco Contact Center
|
|
gptkbp:deployment
|
gptkb:cloud_computing
gptkb:Hybrid
On-premises
|
|
gptkbp:developed_by
|
gptkb:Avaya_Inc.
|
|
gptkbp:features
|
Cloud-based solutions
AI-driven analytics
Omnichannel support
|
|
https://www.w3.org/2000/01/rdf-schema#label
|
Avaya IX Customer Engagement
|
|
gptkbp:integrates_with
|
CRM systems
|
|
gptkbp:is_available_on
|
gptkb:Web
Mobile devices
|
|
gptkbp:is_compliant_with
|
gptkb:HIPAA
gptkb:CCPA
gptkb:GDPR
|
|
gptkbp:is_part_of
|
Avaya IX platform
|
|
gptkbp:is_popular_in
|
gptkb:Europe
gptkb:Asia
gptkb:North_America
|
|
gptkbp:is_scalable
|
gptkb:Yes
|
|
gptkbp:is_used_by
|
Call centers
Customer service teams
|
|
gptkbp:offers
|
Real-time monitoring
Integration with social media
Customizable dashboards
|
|
gptkbp:offers_courses_in
|
On-site training
Online training
|
|
gptkbp:provides
|
Reporting and analytics
Customer insights
Workforce optimization tools
|
|
gptkbp:release_date
|
gptkb:2020
|
|
gptkbp:security
|
gptkb:Yes
|
|
gptkbp:support
|
24/7 customer support
|
|
gptkbp:supports
|
Voice communication
Video communication
Email communication
Chat communication
|
|
gptkbp:target_audience
|
Businesses
|
|
gptkbp:bfsParent
|
gptkb:Avaya_UK
|
|
gptkbp:bfsLayer
|
7
|