Amazon Contact Lens for Amazon Connect
GPTKB entity
Statements (25)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:cloud_service
|
| gptkbp:announced |
2020
|
| gptkbp:developedBy |
gptkb:Amazon_Web_Services
|
| gptkbp:documentation |
https://docs.aws.amazon.com/connect/latest/adminguide/analyze-conversations.html
|
| gptkbp:enables |
compliance monitoring
sentiment analysis speech transcription keyword and phrase detection |
| https://www.w3.org/2000/01/rdf-schema#label |
Amazon Contact Lens for Amazon Connect
|
| gptkbp:integratesWith |
gptkb:Amazon_Connect
|
| gptkbp:partOf |
gptkb:Amazon_Connect
|
| gptkbp:priceRange |
pay-as-you-go
|
| gptkbp:provides |
contact center analytics
|
| gptkbp:regionAvailability |
multiple AWS regions
|
| gptkbp:supports |
real-time analytics
agent performance evaluation post-call analytics redaction of sensitive data |
| gptkbp:targetUser |
supervisors
contact center managers quality analysts |
| gptkbp:uses |
gptkb:machine_learning
natural language processing |
| gptkbp:bfsParent |
gptkb:Amazon_Web_Services_AI
|
| gptkbp:bfsLayer |
6
|