Statements (44)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:announced |
2023
|
| gptkbp:availableOn |
gptkb:AWS_regions
|
| gptkbp:developedBy |
gptkb:Amazon_Web_Services
|
| gptkbp:documentation |
AWS documentation website
|
| gptkbp:enables |
customizable agent desktop
|
| gptkbp:feature |
drag-and-drop interface
task management case management custom branding role-based access control analytics integration API extensibility integration with Salesforce integration with ServiceNow real-time notifications integration with Zendesk custom widgets integration with Microsoft Dynamics 365 screen pop real-time data display contextual guidance call controls chat controls customer profile view integration with Amazon Connect Cases integration with Amazon Connect Chat integration with Amazon Connect Contact Lens integration with Amazon Connect Customer Profiles integration with Amazon Connect Tasks integration with Amazon Connect Voice integration with Amazon Connect Wisdom integration with custom CRMs open source UI components |
| https://www.w3.org/2000/01/rdf-schema#label |
Agent Flex
|
| gptkbp:offeredBy |
gptkb:Amazon_Connect
|
| gptkbp:priceRange |
included with Amazon Connect
|
| gptkbp:purpose |
contact center agent interface
|
| gptkbp:supports |
third-party integrations
AWS integrations |
| gptkbp:targetUser |
contact center agents
contact center supervisors |
| gptkbp:bfsParent |
gptkb:LEGO_Alpha_Team
|
| gptkbp:bfsLayer |
6
|