Triple

T18506538
Position Surface form Disambiguated ID Type / Status
Subject Net Promoter Score E452210 entity
Predicate associatedWith P37 FINISHED
Object Satmetrix
Satmetrix is a customer experience management company best known as a co-creator and leading provider of Net Promoter Score (NPS) software and analytics.
 E1327762 NE FINISHED

How this triple was built (4 steps)

Every LLM step that produced this triple, in pipeline order — named-entity classification, the disambiguation choices (the exact options shown, with the pick highlighted), and the generated description. The batch + timestamp of each is in the Provenance table below.

NER Named-entity recognition gpt-5-mini
Instruction
Given a phrase, classify it is english named entity (e.g., persons, organizations, works of art) in Latin script, or not (e.g., literals, dates, URLs, verbose phrases). For disambiguation, the statement where the phrase occurs as object is also given. Please return a JSON object with `phrase` (string, the phrase being analyzed) and `is_ne` (boolean, indicating whether the phrase is a Named Entity).
Input
Phrase: Satmetrix | Statement: [Net Promoter Score, associatedWith, Satmetrix]
NED1 Entity disambiguation (via context triple) gpt-5-mini-2025-08-07 
Target entity: Satmetrix
Context triple: [Net Promoter Score, associatedWith, Satmetrix]
  • A. Qualtrics
    Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
  • B. Net Promoter Score
    Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
  • C. Gainsight
    Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
  • D. Zopim
    Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
  • E. Verint Systems
    Verint Systems is a global analytics and customer engagement company that provides software and services for customer experience, workforce optimization, and security intelligence.
  • F. None of above. chosen
  • G. Unsure - the case is ambiguous/there is not enough information to decide.
NEDg Description generation gpt-5.1
Instruction
Generate a one-sentence description of the target entity. 
You are given a context triple in the form (subject, predicate, object), where the object is the target entity. 
# Instructions
Use the triple to infer relevant information about the entity. Describe the entity based on what is most defining, well-known. 
Avoid repeating the information from the triple, unless really essential.
# Response Format
Return only the sentence: "Description: [one-sentence description of the target entity]"
Input
Entity: Satmetrix
Triple: [Net Promoter Score, associatedWith, Satmetrix]
Generated description
Satmetrix is a customer experience management company best known as a co-creator and leading provider of Net Promoter Score (NPS) software and analytics.
NED2 Entity disambiguation (via description) gpt-5-mini-2025-08-07 
Target entity: Satmetrix
Target entity description: Satmetrix is a customer experience management company best known as a co-creator and leading provider of Net Promoter Score (NPS) software and analytics.
  • A. Qualtrics
    Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
  • B. Net Promoter Score
    Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
  • C. Gainsight
    Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
  • D. Zopim
    Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
  • E. Verint Systems
    Verint Systems is a global analytics and customer engagement company that provides software and services for customer experience, workforce optimization, and security intelligence.
  • F. None of above. chosen

Provenance (5 batches)

The batch behind each pipeline step, in order, with when it ran. Timestamps are batch-level — stages were processed in waves, so the object chain (NER → NED1 → NEDg → NED2) reads in order, but predicate / elicitation batches can sit in a different wave.

Step Stage Batch ID Status When
creating Elicitation batch_69d8d386df84819092355ebb260d848e completed April 10, 2026, 10:40 a.m.
NER Named-entity recognition batch_69e5334266708190b59aca3a2218c095 completed April 19, 2026, 7:55 p.m.
NED1 Entity disambiguation (via context triple) batch_6a0471470bfc8190bf64c367d2e37a81 completed May 13, 2026, 12:40 p.m.
NEDg Description generation batch_6a047dabf1e481908179fd57c83215d0 completed May 13, 2026, 1:33 p.m.
NED2 Entity disambiguation (via description) batch_6a047e5148a08190b3288b2a07c7ed78 completed May 13, 2026, 1:36 p.m.
Created at: April 10, 2026, 11:36 a.m.