Satmetrix
E1327762
UNEXPLORED
Satmetrix is a customer experience management company best known as a co-creator and leading provider of Net Promoter Score (NPS) software and analytics.
All labels observed (1)
| Label | Occurrences |
|---|---|
| Satmetrix canonical | 1 |
How this entity was disambiguated
This entity first appeared as the object of triple T18506538 — resolving that mention is where its identity was fixed. The disambiguator weighed these candidate entities and picked the highlighted one (or “None”, minting a new entity). This is how homonymy is resolved: the same surface form can point to different entities.
NED1
Entity disambiguation (via context triple)
gpt-5-mini-2025-08-07
Target entity: Satmetrix Context triple: [Net Promoter Score, associatedWith, Satmetrix]
-
A.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
B.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
C.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
-
D.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
E.
Verint Systems
Verint Systems is a global analytics and customer engagement company that provides software and services for customer experience, workforce optimization, and security intelligence.
- F. None of above. chosen
- G. Unsure - the case is ambiguous/there is not enough information to decide.
NED2
Entity disambiguation (via description)
gpt-5-mini-2025-08-07
Target entity: Satmetrix Target entity description: Satmetrix is a customer experience management company best known as a co-creator and leading provider of Net Promoter Score (NPS) software and analytics.
-
A.
Qualtrics
Qualtrics is an experience management and survey software company known for helping organizations collect and analyze customer, employee, product, and brand feedback.
-
B.
Net Promoter Score
Net Promoter Score is a customer loyalty metric that gauges how likely customers are to recommend a product or service to others, typically using a 0–10 rating scale.
-
C.
Gainsight
Gainsight is a customer success and product experience software company known for helping businesses reduce churn, drive expansion, and improve customer retention through data-driven insights and workflows.
-
D.
Zopim
Zopim is a live chat and customer messaging software platform that became part of Zendesk’s customer service product suite after its acquisition.
-
E.
Verint Systems
Verint Systems is a global analytics and customer engagement company that provides software and services for customer experience, workforce optimization, and security intelligence.
- F. None of above. chosen
Referenced by (1)
Full triples — surface form annotated when it differs from this entity's canonical label.