Statements (22)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:business
|
| gptkbp:abbreviation |
VoC
|
| gptkbp:focusesOn |
customer feedback
customer needs customer expectations |
| gptkbp:goal |
improve customer satisfaction
align products with customer needs |
| https://www.w3.org/2000/01/rdf-schema#label |
Voice of the Customer
|
| gptkbp:method |
interviews
surveys focus groups social media analysis |
| gptkbp:originatedIn |
business management
|
| gptkbp:relatedTo |
gptkb:Six_Sigma
Total Quality Management customer journey mapping |
| gptkbp:usedIn |
product development
customer experience management quality management |
| gptkbp:bfsParent |
gptkb:Concept_Engineering
gptkb:Quality_Function_Deployment |
| gptkbp:bfsLayer |
8
|