Statements (27)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:category |
speech analytics
contact center technology |
| gptkbp:developedBy |
gptkb:Verint_Systems
|
| gptkbp:feature |
compliance monitoring
trend analysis emotion detection keyword spotting speech-to-text transcription call categorization |
| gptkbp:function |
analyzes recorded calls
extracts insights from speech |
| https://www.w3.org/2000/01/rdf-schema#label |
Verint Speech Analytics
|
| gptkbp:integratesWith |
third-party CRM systems
Verint Workforce Optimization Suite |
| gptkbp:platform |
gptkb:cloud_service
on-premises |
| gptkbp:purpose |
ensure regulatory compliance
improve customer experience enhance agent performance |
| gptkbp:supportsLanguage |
multiple languages
|
| gptkbp:usedBy |
customer service teams
contact centers |
| gptkbp:website |
https://www.verint.com/products/speech-analytics/
|
| gptkbp:bfsParent |
gptkb:Verint
gptkb:Verint_Systems |
| gptkbp:bfsLayer |
7
|