Statements (13)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:book
|
| gptkbp:author |
gptkb:Anne_Morriss
gptkb:Frances_Frei |
| gptkbp:genre |
gptkb:business
|
| https://www.w3.org/2000/01/rdf-schema#label |
Uncommon Service
|
| gptkbp:ISBN |
9781422133316
|
| gptkbp:language |
English
|
| gptkbp:publicationYear |
2012
|
| gptkbp:publisher |
gptkb:Harvard_Business_Review_Press
|
| gptkbp:subject |
customer service
service management |
| gptkbp:bfsParent |
gptkb:Anne_Morriss
|
| gptkbp:bfsLayer |
6
|