Properties (59)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
book
|
| gptkbp:author |
gptkb:Mark_Sanborn
|
| gptkbp:concept |
making a difference
|
| gptkbp:focus |
customer service
|
| gptkbp:format |
print
|
| gptkbp:genre |
self-help
|
| https://www.w3.org/2000/01/rdf-schema#label |
The Fred Factor
|
| gptkbp:impact |
motivation
|
| gptkbp:influence |
business leaders
|
| gptkbp:inspiredBy |
Fred_the_postman
|
| gptkbp:ISBN |
978-1591840181
|
| gptkbp:keyIssues |
personal responsibility
|
| gptkbp:language |
English
|
| gptkbp:pageCount |
160
|
| gptkbp:publisher |
Penguin Group
|
| gptkbp:relatedTo |
teamwork
leadership service excellence |
| gptkbp:releaseYear |
2004
|
| gptkbp:succeededBy |
bestseller
|
| gptkbp:targetAudience |
professionals
|
| gptkbp:taught |
problem-solving
self-awareness creativity customer engagement effective communication emotional intelligence empowerment networking team collaboration time management customer satisfaction customer-centric approach goal setting mentorship customer loyalty leadership skills resilience workplace culture inspiration strategic thinking adaptability trust building building relationships self-motivation service recovery work ethic personal branding influence value creation innovation in service positive attitude creating memorable experiences exceeding expectations feedback utilization passion for service service excellence principles service mindset value of service |