Statements (13)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:book
|
| gptkbp:author |
gptkb:Diane_McFerrin_Peters
gptkb:Hal_F._Rosenbluth |
| gptkbp:genre |
gptkb:business
|
| gptkbp:ISBN |
9780060526560
|
| gptkbp:language |
English
|
| gptkbp:publicationYear |
2002
|
| gptkbp:publisher |
gptkb:HarperBusiness
|
| gptkbp:subject |
gptkb:customer_service
management |
| gptkbp:bfsParent |
gptkb:Hal_Rosenbluth
|
| gptkbp:bfsLayer |
6
|
| http://www.w3.org/2000/01/rdf-schema#label |
The Customer Comes Second
|