Starbucks: Delivering Customer Service
GPTKB entity
Statements (19)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Harvard Business School case study
|
| gptkbp:author |
gptkb:Youngme_Moon
|
| gptkbp:explores |
customer satisfaction
customer experience service delivery brand positioning customer service strategy operational trade-offs |
| gptkbp:focusesOn |
gptkb:Starbucks_Corporation
|
| https://www.w3.org/2000/01/rdf-schema#label |
Starbucks: Delivering Customer Service
|
| gptkbp:judge |
business case study
|
| gptkbp:language |
English
|
| gptkbp:numberOfCases |
504016
|
| gptkbp:publicationYear |
2003
|
| gptkbp:publishedBy |
gptkb:Harvard_Business_School
|
| gptkbp:setIn |
2002
|
| gptkbp:usedIn |
business education
|
| gptkbp:bfsParent |
gptkb:Harvard_Business_School_case_study
|
| gptkbp:bfsLayer |
8
|