Statements (18)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
concept
|
| gptkbp:benefit |
improves accountability
reduces confusion streamlines processes |
| gptkbp:defines |
A Single Point of Interaction is a concept where users interact with a single interface or contact point for a service or process.
|
| gptkbp:goal |
to centralize communication
to improve efficiency to simplify user interactions |
| https://www.w3.org/2000/01/rdf-schema#label |
Single Point of Interaction
|
| gptkbp:relatedTo |
customer service
user experience IT service management service desk |
| gptkbp:usedIn |
business process management
customer support IT support |
| gptkbp:bfsParent |
gptkb:SPIO
|
| gptkbp:bfsLayer |
7
|