Service-level agreement (SLA)
GPTKB entity
Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:treaty
Smart Contract |
| gptkbp:appliesTo |
public service
customer |
| gptkbp:canBe |
external
internal multi-level service-based customer-based |
| gptkbp:defines |
penalties
performance metrics remedies service standards |
| gptkbp:documentedIn |
service contract
|
| gptkbp:enforcedBy |
legal contract
|
| gptkbp:governedBy |
service management
|
| https://www.w3.org/2000/01/rdf-schema#label |
Service-level agreement (SLA)
|
| gptkbp:mayInclude |
reporting
support availability uptime guarantees response time escalation procedures service credits |
| gptkbp:monitors |
public service
customer |
| gptkbp:negotiatedBy |
public service
customer |
| gptkbp:provides |
data protection
disaster recovery incident management change management problem management maintenance windows security requirements service request fulfillment service reporting backup procedures service review meetings |
| gptkbp:purpose |
manage risk
define expectations ensure service quality |
| gptkbp:relatedTo |
operational-level agreement (OLA)
underpinning contract (UC) |
| gptkbp:reviewedBy |
periodically
|
| gptkbp:usedIn |
IT services
cloud computing telecommunications outsourcing |
| gptkbp:bfsParent |
gptkb:Azure_Active_Directory_Premium_P2
|
| gptkbp:bfsLayer |
7
|