Statements (61)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:Company
|
| gptkbp:bfsLayer |
4
|
| gptkbp:bfsParent |
gptkb:Ring_Central,_Inc.
|
| gptkbp:allows |
Performance optimization
Real-time monitoring Performance reviews User behavior analysis Trend analysis Data segmentation Agent coaching opportunities Call tagging Historical comparison |
| gptkbp:developed_by |
gptkb:item
|
| gptkbp:enables |
Strategic planning
Compliance monitoring Performance tracking Customer journey mapping Cost reduction strategies Operational efficiency improvements Custom reporting Resource allocation optimization Agent performance evaluation |
| gptkbp:features |
Data visualization tools
Speech analytics Customer satisfaction metrics Interactive reports Call disposition tracking Call escalation tracking Call flow analysis Call performance metrics Call quality assessment |
| https://www.w3.org/2000/01/rdf-schema#label |
Ring Central Call Analytics
|
| gptkbp:includes |
Call duration statistics
Call script adherence tracking Call volume metrics |
| gptkbp:integrates_with |
Third-party applications
Ring Central platform |
| gptkbp:offers |
Real-time alerts
Customizable dashboards Feedback collection tools Integration with CRM systems |
| gptkbp:provides |
Data-driven decision making
Enhanced customer experience User-friendly interface Actionable insights Business intelligence capabilities Call center insights Call data analysis Call outcome tracking Call routing insights Historical call data |
| gptkbp:supports |
Scalability
Mobile access Real-time reporting Data integrity User training Performance benchmarks Team performance analysis Data export options Data analysis training Multi-channel analytics |