Statements (53)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
cloud contact center software
|
| gptkbp:deployment |
cloud-based
|
| gptkbp:developedBy |
gptkb:RingCentral
|
| gptkbp:feature |
API access
disaster recovery multi-language support call hold call recording call transfer global reach customer surveys quality management real-time dashboards PCI compliance CRM integration SLA monitoring call monitoring call queuing secure data storage speech analytics workforce optimization customizable reporting AI-powered agent assistance IVR designer agent scripting call back call barging call disposition codes call whispering multi-site support outbound dialing screen pop self-service options skill-based routing |
| https://www.w3.org/2000/01/rdf-schema#label |
RingCentral Contact Center
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Salesforce gptkb:ServiceNow gptkb:Zendesk gptkb:RingCentral_MVP |
| gptkbp:offers |
analytics and reporting
workforce management interactive voice response omnichannel customer engagement automatic call distribution |
| gptkbp:supports |
voice channels
social media channels SMS channels chat channels email channels |
| gptkbp:targetMarket |
businesses
|
| gptkbp:bfsParent |
gptkb:RingCentral
|
| gptkbp:bfsLayer |
5
|