Properties (66)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:availableIn |
Mobile devices
Web browsers |
| gptkbp:developedBy |
gptkb:RingCentral,_Inc.
|
| gptkbp:features |
Email support
Social media integration Analytics and reporting Screen sharing User-friendly interface Call recording Mobile app access Call routing Data analytics tools Workforce management Reporting tools Integration with third-party applications Interactive Voice Response (IVR) Customer journey mapping Campaign management tools Real-time dashboards Integration with e-commerce platforms Customer satisfaction surveys Call analytics Feedback collection tools Chat support Custom reporting Resource allocation tools Integration with marketing tools Customer segmentation tools Data export capabilities Incident management tools Customer relationship management (CRM) integration Business continuity features Knowledge base integration Quality assurance tools Skill-based routing Text messaging support Lead management tools Agent performance tracking Performance dashboards Customer onboarding tools Multi-site support Agent scripting Agent training tools Automated callbacks Call barging Call center compliance tools Call center metrics tracking Call dispositioning Call whispering Integration with payment processing systems Remote agent capabilities Service_level_agreement_(SLA)_tracking Voicemail_management |
| https://www.w3.org/2000/01/rdf-schema#label |
RingCentral Contact Center
|
| gptkbp:integratesWith |
CRM_systems
|
| gptkbp:offers |
Customizable workflows
Scalability options API_access Omni-channel_support |
| gptkbp:provides |
24/7 customer support
Security features Customer engagement tools Voice over IP (VoIP) services |
| gptkbp:supports |
Video conferencing
Multilingual support |