Properties (62)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Streaming_service
|
| gptkbp:acquisition |
gptkb:Oracle_Corporation
|
| gptkbp:awards |
innovation in customer service
|
| gptkbp:customerBase |
Fortune 500 companies
|
| gptkbp:established |
2000
|
| gptkbp:foundedBy |
gptkb:Gregory_J._McNutt
|
| gptkbp:has_a |
over 100 countries
over 200,000 users |
| gptkbp:has_a_focus_on |
customer engagement
customer retention data security scalability feedback loops customer insights user experience design improving customer experience real-time customer support automation in customer service business intelligence in customer service customer advocacy. |
| gptkbp:has_partnerships_with |
various technology companies
|
| gptkbp:hasRelatedPatent |
customer support agents
|
| gptkbp:headquarters |
gptkb:Bozeman,_Montana
|
| https://www.w3.org/2000/01/rdf-schema#label |
RightNow Support Services
|
| gptkbp:industry |
gptkb:Software_as_a_Service_(SaaS)
|
| gptkbp:integration |
third-party applications
|
| gptkbp:is_a_resource_for |
customer service training
|
| gptkbp:is_integrated_with |
social media platforms
|
| gptkbp:is_known_for |
its user-friendly interface
its cloud-based platform its robust reporting capabilities |
| gptkbp:is_part_of |
gptkb:Oracle's_cloud_applications_suite
|
| gptkbp:is_recognized_for |
customer satisfaction
its integration capabilities its customer service software |
| gptkbp:number_of_teams |
customer support experts
|
| gptkbp:offers |
customer relationship management (CRM) software
|
| gptkbp:offersServices |
incident management
e-commerce businesses customer onboarding customer feedback management help desk management its software solutions |
| gptkbp:provides |
multiple languages
case management customer loyalty programs performance tracking customer interactions knowledge management remote teams customer journey mapping customer satisfaction surveys multichannel communication ticketing systems self-service support service desk operations cloud-based customer service solutions multiple channels including email, chat, and social media service_level_agreement_(SLA)_management |
| gptkbp:providesTrainingFor |
its software products
|
| gptkbp:serves |
businesses of all sizes
|
| gptkbp:trainingPrograms |
customer service strategy
|