Rakuten Global Customer Support
GPTKB entity
Statements (55)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Streaming_service
|
| gptkbp:aimsTo |
enhance customer satisfaction
reduce response times resolve issues promptly |
| gptkbp:analyzes |
customer data
|
| gptkbp:collaborates_with |
other departments
|
| gptkbp:conducts |
training for staff
|
| gptkbp:develops |
self-service options
|
| gptkbp:facilitates |
customer onboarding
|
| gptkbp:handles |
customer inquiries
|
| gptkbp:has_a_focus_on |
user experience
customer loyalty |
| https://www.w3.org/2000/01/rdf-schema#label |
Rakuten Global Customer Support
|
| gptkbp:is_accessible_by |
email
live chat phone |
| gptkbp:is_committed_to |
continuous improvement
customer privacy |
| gptkbp:is_equipped_with |
knowledge base
|
| gptkbp:is_involved_in |
community engagement
dispute resolution customer retention strategies service improvement initiatives |
| gptkbp:is_known_for |
quick response times
personalized service |
| gptkbp:is_located_in |
multiple countries
|
| gptkbp:is_part_of |
Rakuten Group
global support network Rakuten's_brand_strategy Rakuten's_customer_experience_strategy |
| gptkbp:is_recognized_for |
excellent service
|
| gptkbp:manages |
customer feedback
|
| gptkbp:monitors |
service quality
|
| gptkbp:offers |
multilingual support
social media support customer education resources loyalty program support account management support escalation support order assistance payment support |
| gptkbp:provides |
technical support
24/7 assistance product information service level agreements feedback channels multichannel support service updates shipping information refund assistance |
| gptkbp:serves |
Rakuten customers worldwide
|
| gptkbp:supports |
e-commerce transactions
|
| gptkbp:uses |
customer relationship management tools
|
| gptkbp:utilizes |
data analytics
various communication channels |