Statements (28)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:category |
gptkb:software
customer service |
| gptkbp:deployment |
gptkb:cloud_service
on-premises |
| gptkbp:developedBy |
gptkb:Pegasystems
|
| gptkbp:firstReleased |
2010s
|
| https://www.w3.org/2000/01/rdf-schema#label |
Pega Customer Service
|
| gptkbp:integratesWith |
contact center solutions
CRM platforms third-party systems |
| gptkbp:offers |
knowledge management
workflow automation case management AI-powered automation omnichannel support self-service tools |
| gptkbp:platform |
gptkb:Pega_Platform
|
| gptkbp:supports |
automation
customer engagement AI decisioning case resolution digital channels |
| gptkbp:targetUser |
enterprises
customer service teams |
| gptkbp:website |
https://www.pega.com/products/customer-service
|
| gptkbp:bfsParent |
gptkb:Pegasystems
|
| gptkbp:bfsLayer |
5
|