Pega's customer service platform
GPTKB entity
Statements (49)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Streaming_service
|
| gptkbp:developedBy |
Pegasystems
|
| gptkbp:enables |
self-service options
|
| gptkbp:enhances |
customer engagement
|
| gptkbp:facilitates |
data-driven decision making
|
| gptkbp:features |
automation tools
|
| https://www.w3.org/2000/01/rdf-schema#label |
Pega's customer service platform
|
| gptkbp:includes |
knowledge management
|
| gptkbp:integratesWith |
CRM_systems
|
| gptkbp:isAvailableIn |
industry accolades
SaaS_model |
| gptkbp:isCompatibleWith |
mobile devices
third-party applications |
| gptkbp:isDesignedFor |
reduce operational costs
customer support teams |
| gptkbp:isEnhancedBy |
machine learning
|
| gptkbp:isFocusedOn |
customer satisfaction
|
| gptkbp:isIntegratedWith |
AI technologies
|
| gptkbp:isPartOf |
digital transformation initiatives
Pega Platform |
| gptkbp:isRated |
low-code development
|
| gptkbp:isRecognizedBy |
Gartner
|
| gptkbp:isRecognizedFor |
innovation in customer service
|
| gptkbp:isSuitableFor |
cloud-based solution
|
| gptkbp:isUsedBy |
large enterprises
|
| gptkbp:isUsedFor |
incident management
user interface |
| gptkbp:isUtilizedFor |
government agencies
financial services telecommunications companies retail businesses healthcare_organizations |
| gptkbp:offers |
performance metrics
case management training resources workflow management service level agreement management customer service analytics |
| gptkbp:provides |
reporting capabilities
AI-driven insights customer feedback tools customer journey mapping customer segmentation tools real-time customer insights |
| gptkbp:supports |
collaboration tools
multi-channel communication integration with social media omnichannel support |
| gptkbp:utilizes |
real-time analytics
|