Statements (58)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Support service
|
| gptkbp:complement |
gptkb:Oracle_Advanced_Customer_Support
|
| https://www.w3.org/2000/01/rdf-schema#label |
Oracle Premier Support
|
| gptkbp:impact |
customer feedback
|
| gptkbp:includes |
software updates
support for third-party products best practice guidance access_to_My_Oracle_Support access_to_Oracle_support_experts |
| gptkbp:is_aimed_at |
enterprise customers
large enterprises |
| gptkbp:is_available_in |
multiple languages
cloud services legacy systems online portal on-premises solutions virtualized environments hybrid cloud solutions public cloud solutions |
| gptkbp:is_designed_to |
minimize downtime
support complex IT environments Oracle_software_products |
| gptkbp:is_essential_for |
business continuity
regulatory compliance data security disaster recovery planning system performance application availability |
| gptkbp:is_governed_by |
service level agreements
|
| gptkbp:is_integrated_with |
gptkb:Oracle_Cloud_Infrastructure
|
| gptkbp:is_part_of |
Oracle_Support_Services
Oracle's_global_support_network Oracle's_commitment_to_customer_success Oracle's_customer_support_strategy Oracle's_service_offerings |
| gptkbp:is_recognized_for |
high customer satisfaction
expertise_in_Oracle_products |
| gptkbp:is_supported_by |
dedicated account managers
|
| gptkbp:is_used_in |
IT departments
|
| gptkbp:offers |
security alerts
problem resolution customized support plans remote support options proactive support services |
| gptkbp:provides |
incident management
technical documentation training resources 24/7 technical support patches knowledge base access incident tracking access to patches and updates performance tuning assistance |
| gptkbp:requires |
annual subscription
|
| gptkbp:supports |
applications
hardware products database products middleware products |