Statements (24)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
contact center software
|
| gptkbp:developedBy |
gptkb:Unify
|
| gptkbp:formerName |
Siemens HiPath ProCenter
|
| https://www.w3.org/2000/01/rdf-schema#label |
OpenScape Contact Center
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:OpenScape_Voice CRM systems |
| gptkbp:license |
proprietary
|
| gptkbp:offers |
call recording
reporting and analytics IVR (Interactive Voice Response) workforce management multi-channel routing |
| gptkbp:platform |
gptkb:Windows
gptkb:Linux |
| gptkbp:supports |
voice channels
social media integration web chat email channels |
| gptkbp:targetMarket |
enterprises
contact centers |
| gptkbp:website |
https://unify.com/en/solutions/contact-center/opescape-contact-center.html
|
| gptkbp:bfsParent |
gptkb:OpenScape
|
| gptkbp:bfsLayer |
8
|