Nexidia Interaction Analytics
GPTKB entity
Statements (23)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:software
|
| gptkbp:acquiredBy |
gptkb:NICE_Ltd.
|
| gptkbp:acquisitionYear |
2016
|
| gptkbp:analyzes |
audio recordings
text interactions |
| gptkbp:developedBy |
gptkb:Nexidia
|
| gptkbp:features |
reporting dashboard
emotion detection keyword spotting speech-to-text transcription call categorization |
| https://www.w3.org/2000/01/rdf-schema#label |
Nexidia Interaction Analytics
|
| gptkbp:integratesWith |
contact center platforms
|
| gptkbp:marketedAs |
gptkb:NICE_Nexidia_Analytics
|
| gptkbp:supportsLanguage |
multiple languages
|
| gptkbp:targetUser |
businesses
customer service teams contact centers |
| gptkbp:usedFor |
speech analytics
contact center analytics customer interaction analysis |
| gptkbp:bfsParent |
gptkb:Nexidia
|
| gptkbp:bfsLayer |
8
|