Statements (74)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:software
|
| gptkbp:analyzes |
customer interactions
|
| gptkbp:developed_by |
gptkb:NICE_Systems
|
| gptkbp:enables |
real-time monitoring
customer journey mapping |
| gptkbp:enhances |
employee engagement
customer satisfaction business performance agent performance |
| gptkbp:facilitates |
data-driven decision making
|
| https://www.w3.org/2000/01/rdf-schema#label |
NICE Interaction Analytics
|
| gptkbp:improves |
operational efficiency
|
| gptkbp:includes |
sentiment analysis
|
| gptkbp:integrates_with |
contact center solutions
|
| gptkbp:is_accessible_by |
gptkb:mobile_applications
|
| gptkbp:is_available_in |
multiple languages
|
| gptkbp:is_available_on |
cloud platforms
|
| gptkbp:is_compatible_with |
various data sources
various CRM systems various telephony systems |
| gptkbp:is_designed_for |
contact centers
|
| gptkbp:is_designed_to |
improve service delivery
support decision making. |
| gptkbp:is_integrated_with |
AI technologies
CRM analytics workforce management systems |
| gptkbp:is_part_of |
NICE's analytics solutions
NICE's cloud solutions NICE's customer engagement solutions NICE CXone suite |
| gptkbp:is_recognized_by |
industry analysts
|
| gptkbp:is_recognized_for |
customer-centric approach
innovation in analytics |
| gptkbp:is_scalable |
growing businesses
|
| gptkbp:is_supported_by |
customer support services
|
| gptkbp:is_used_by |
large enterprises
|
| gptkbp:is_used_for |
performance optimization
service improvement |
| gptkbp:is_used_in |
various industries
|
| gptkbp:is_used_to |
identify customer needs
|
| gptkbp:is_utilized_by |
marketing teams
customer service teams |
| gptkbp:is_utilized_for |
quality assurance
root cause analysis trend analysis |
| gptkbp:offers |
collaboration tools
customizable dashboards dashboard features data analysis tools data visualization tools real-time insights user-friendly interface data mining capabilities |
| gptkbp:provides |
performance metrics
actionable recommendations automated reporting data insights reporting tools actionable insights data security features customer feedback analysis text analytics speech analytics call recording analysis |
| gptkbp:supports |
compliance monitoring
strategic planning performance management business intelligence initiatives data compliance regulations multi-channel analysis |
| gptkbp:used_for |
customer experience management
|
| gptkbp:utilizes |
gptkb:machine_learning
|
| gptkbp:bfsParent |
gptkb:Five9,_Inc.
|
| gptkbp:bfsLayer |
7
|