Statements (13)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:book
|
| gptkbp:author |
gptkb:Jan_Carlzon
|
| gptkbp:countryOfOrigin |
gptkb:Sweden
|
| https://www.w3.org/2000/01/rdf-schema#label |
Moments of Truth
|
| gptkbp:influenced |
service management literature
|
| gptkbp:language |
English
|
| gptkbp:notableIdea |
moments of truth (customer interaction concept)
|
| gptkbp:publicationYear |
1987
|
| gptkbp:publisher |
gptkb:HarperCollins
|
| gptkbp:subject |
customer service
business management |
| gptkbp:bfsParent |
gptkb:Jan_Carlzon
|
| gptkbp:bfsLayer |
5
|