Microsoft Dynamics 365 Customer Service
GPTKB entity
Statements (61)
| Predicate | Object |
|---|---|
| gptkbp:instance_of |
gptkb:customer_service
gptkb:Management |
| gptkbp:available_in |
Multiple languages
|
| gptkbp:deployment |
gptkb:Hybrid
On-premises |
| gptkbp:developed_by |
gptkb:Microsoft
|
| gptkbp:features |
Customer insights
Service level agreements (SLAs) Case management Knowledge base Omni-channel engagement |
| gptkbp:has |
User-friendly interface
Community forums Customizable workflows Integration with third-party applications Customizable dashboards Real-time notifications User roles and permissions Mobile capabilities Integration with Microsoft Power Platform |
| https://www.w3.org/2000/01/rdf-schema#label |
Microsoft Dynamics 365 Customer Service
|
| gptkbp:integrates_with |
gptkb:Microsoft_Teams
gptkb:Microsoft_Office_365 gptkb:Power_BI |
| gptkbp:is_available_on |
gptkb:Android
gptkb:i_OS gptkb:Windows |
| gptkbp:is_known_for |
Enhancing customer engagement
Improving service efficiency Streamlining customer interactions |
| gptkbp:is_part_of |
Microsoft Dynamics 365 suite
|
| gptkbp:is_used_by |
Customer service teams
|
| gptkbp:offers |
Training resources
AI-driven insights Automated workflows Integration with CRM systems Field service management Customer feedback management Service analytics |
| gptkbp:platform |
Cloud-based
|
| gptkbp:provides |
Performance metrics
Knowledge management Analytics tools Reporting tools Customer journey mapping Task automation |
| gptkbp:release_date |
November 2016
|
| gptkbp:supports |
Phone support
Compliance management Data security Social media engagement Email communication Customer satisfaction surveys Chat support Multi-channel support Customer self-service |
| gptkbp:target_audience |
Businesses
|
| gptkbp:user_interface |
Mobile app
Web-based |
| gptkbp:bfsParent |
gptkb:Microsoft
|
| gptkbp:bfsLayer |
4
|