Microsoft Dynamics 365 Customer Service
GPTKB entity
Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Company
|
| gptkbp:awards |
Gartner Magic Quadrant Leader
Forrester_Wave_Leader |
| gptkbp:benefits |
Increased Efficiency
Enhanced Collaboration Improved Customer Satisfaction Data-driven Decision Making |
| gptkbp:community |
Training Programs
Webinars Documentation Online Resources User Groups |
| gptkbp:customizationOptions |
Dashboards
Custom Workflows Custom Entities |
| gptkbp:deployedTo |
Hybrid
On-premises |
| gptkbp:developedBy |
gptkb:Microsoft
|
| gptkbp:features |
Case Management
Knowledge Base Customer Insights Service Level Agreements (SLAs) Omnichannel_Engagement |
| https://www.w3.org/2000/01/rdf-schema#label |
Microsoft Dynamics 365 Customer Service
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Microsoft_Office_365 Power BI |
| gptkbp:notableFeature |
Education
Finance Healthcare Manufacturing Retail Various Industries |
| gptkbp:platforms |
Cloud-based
|
| gptkbp:player_statistics |
Real-time Analytics
Reporting Tools |
| gptkbp:relatedPatent |
gptkb:Microsoft_Dynamics_365_Sales
gptkb:Microsoft_Power_Platform gptkb:Microsoft_Dynamics_365_Marketing |
| gptkbp:releaseDate |
November 2016
|
| gptkbp:revenue |
Subscription-based
|
| gptkbp:security |
Data Encryption
Role-based_Security |
| gptkbp:supports |
Multiple languages
Technical Support Community Forums |
| gptkbp:targetAudience |
Businesses
|
| gptkbp:updates |
Regular Updates
|
| gptkbp:userInterface |
Mobile app
Web-based |