Microsoft Dynamics 365 Customer Service
GPTKB entity
Statements (50)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer service
|
| gptkbp:category |
gptkb:software
SaaS |
| gptkbp:developedBy |
gptkb:Microsoft
|
| https://www.w3.org/2000/01/rdf-schema#label |
Microsoft Dynamics 365 Customer Service
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Azure gptkb:Microsoft_Outlook gptkb:Microsoft_Power_Platform |
| gptkbp:license |
subscription
|
| gptkbp:offers |
gptkb:knowledge_representation
analytics chatbots case management omnichannel support AI-powered insights service level agreements customer self-service |
| gptkbp:partOf |
gptkb:Microsoft_Dynamics_365
|
| gptkbp:platform |
gptkb:cloud_service
mobile web |
| gptkbp:provides |
knowledge management
real-time dashboards service analytics customizable reports automated workflows service scheduling customer satisfaction surveys AI-driven recommendations customer feedback tools customer portals case escalation case routing agent productivity tools service entitlements service insights |
| gptkbp:releaseYear |
2016
|
| gptkbp:supports |
gptkb:media
chat phone SMS multi-channel communication |
| gptkbp:targetUser |
businesses
customer service agents service managers |
| gptkbp:website |
https://dynamics.microsoft.com/en-us/dynamics365/customer-service/
|
| gptkbp:bfsParent |
gptkb:Genesys
|
| gptkbp:bfsLayer |
6
|