Statements (76)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
customer experience management platform
|
| gptkbp:developedBy |
gptkb:Medallia
|
| gptkbp:hasFeature |
gptkb:mobile_application
gptkb:data_visualization AI-powered analytics reporting SOC 2 compliance data security multi-language support real-time analytics workflow automation integration with cloud storage integration with collaboration tools case management role-based access control voice of the customer benchmarking customer journey mapping data export customer segmentation alerts and notifications role-based permissions GDPR compliance customizable dashboards integration APIs text analytics integration with ERP systems integration with HR systems integration with mobile apps role-based dashboards real-time feedback survey distribution integration with analytics platforms integration with e-commerce platforms integration with loyalty programs integration with CRM systems integration with business intelligence tools closed-loop feedback employee engagement surveys predictive insights ISO 27001 certification integration with social media platforms CSAT tracking NPS tracking case escalation integration with SMS platforms integration with authentication providers integration with call center systems integration with data warehouses integration with email platforms integration with helpdesk systems integration with identity management systems integration with marketing automation systems integration with point of sale systems integration with single sign-on integration with web chat platforms multi-channel feedback collection role-based reporting survey builder voice of the employee |
| https://www.w3.org/2000/01/rdf-schema#label |
Medallia Experience Cloud
|
| gptkbp:integratesWith |
gptkb:Microsoft_Teams
gptkb:Salesforce gptkb:Slack gptkb:ServiceNow gptkb:Zendesk |
| gptkbp:offeredBy |
gptkb:cloud_service
|
| gptkbp:usedFor |
sentiment analysis
customer feedback management experience management text analytics customer journey analytics survey management employee experience management |
| gptkbp:bfsParent |
gptkb:Medallia
|
| gptkbp:bfsLayer |
6
|