Properties (54)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
Call Center
|
| gptkbp:analyzes |
Performance Improvement
|
| gptkbp:chartPerformance |
Customer Satisfaction
Call Volume Average Handling Time |
| gptkbp:communityFeedback |
Customers
|
| gptkbp:employs |
Customer Service Agents
|
| gptkbp:handles |
Technical Support
Billing Network Issues Service Activation |
| gptkbp:hasFeature |
Surveys
|
| gptkbp:hasHeight |
24/7
|
| gptkbp:hasLanguage |
Multiple Languages
|
| gptkbp:hasPartnershipsWith |
Third-Party_Service_Providers
|
| gptkbp:hasPrograms |
Yes
|
| gptkbp:hasResearchInterest |
Varies
|
| gptkbp:hasTechnology |
Regularly
|
| https://www.w3.org/2000/01/rdf-schema#label |
MTN Call Center
|
| gptkbp:isAccessibleBy |
Email
Phone Live Chat |
| gptkbp:isEvaluatedBy |
Customer Reviews
Quality Assurance Team |
| gptkbp:isIntegratedWith |
Mobile_App
|
| gptkbp:isInvolvedIn |
Crisis Management
Community Engagement Programs Service Improvement Initiatives |
| gptkbp:isLocatedIn |
Urban Areas
|
| gptkbp:isManagedBy |
MTN_Management_Team
|
| gptkbp:isPartOf |
gptkb:MTN_Group
Customer Experience Strategy Digital_Transformation_Strategy MTN_Brand_Strategy |
| gptkbp:isPromotedThrough |
Marketing Campaigns
|
| gptkbp:isRecognizedFor |
Quality_Service
|
| gptkbp:isSubjectTo |
Regulatory Compliance
|
| gptkbp:isSupportedBy |
IT Infrastructure
Technical_Team |
| gptkbp:offersPrograms |
Customer Interaction
|
| gptkbp:offersWorkshopsOn |
Customer Service Skills
|
| gptkbp:operatesIn |
Telecommunications
Multiple Countries |
| gptkbp:providesInformationOn |
Service Outages
New_Products |
| gptkbp:providesServices |
Customer Support
|
| gptkbp:providesSupportFor |
Internet Services
Corporate Clients Retail Stores Mobile_Services |
| gptkbp:providesTrainingFor |
Agents
Complex Issues |
| gptkbp:uses |
Yes
|
| gptkbp:usesTechnology |
IVR System
|