Properties (69)
| Predicate | Object |
|---|---|
| gptkbp:instanceOf |
gptkb:Research_Institute
|
| gptkbp:compatibleWith |
industry regulations
mobile devices various telephony systems |
| gptkbp:enhances |
customer experience
|
| gptkbp:has_a_focus_on |
improving operational efficiency
|
| https://www.w3.org/2000/01/rdf-schema#label |
M5 Contact Center Solutions
|
| gptkbp:integration |
CRM_systems
|
| gptkbp:is_designed_to |
remote work environments
reduce wait times improve response times streamline communication processes enhance agent productivity |
| gptkbp:is_known_for |
flexibility
high availability high performance scalability user satisfaction cost-effectiveness |
| gptkbp:is_part_of |
cloud computing solutions
digital transformation initiatives customer relationship management (CRM) solutions business process outsourcing (BPO) solutions M5_Networks |
| gptkbp:is_recognized_for |
innovation
reliability customer loyalty excellent service quality |
| gptkbp:is_used_in |
customer engagement
various industries sales teams technical support teams customer service teams inbound and outbound calls |
| gptkbp:offers |
analytics and reporting
customizable workflows call routing self-service options performance analytics data security features training and support services customer feedback tools integration with social media platforms disaster recovery options workforce management tools lead management tools agent performance tracking agent scheduling tools interactive_voice_response_(IVR) service_level_agreement_(SLA)_options |
| gptkbp:performance |
small to large enterprises
|
| gptkbp:provides |
24/7 customer support
multi-language support real-time monitoring user-friendly interface cloud storage solutions integration with third-party applications custom reporting options omnichannel support call recording features customer journey mapping tools cloud-based contact center services |
| gptkbp:serves |
businesses
|
| gptkbp:supports |
data analytics
email communication text messaging multi-channel communication real-time collaboration video conferencing |